Who operates GYIMA
GYIMA is operated by Merimei Studio, a Ghanaian sole proprietorship. Questions about these Terms can be sent to info@gyima.com.
By using GYIMA, you agree to these Terms of Use. If you do not agree, please do not use the marketplace.
Our marketplace role
GYIMA helps customers discover and contact independent service providers. GYIMA is not itself the provider of plumbing, electrical, beauty, moving, repair or any other listed service.
Providers are independent businesses or professionals. They are not employees, agents or representatives of GYIMA, and GYIMA does not direct how they perform a job. Approval of a provider profile is moderation of marketplace content. It is not a guarantee of a provider’s quality, licensing, qualifications, safety, availability or suitability.
Accounts
You must provide accurate information when you create or use an account and keep it reasonably up to date. You are responsible for protecting your login credentials and for activity carried out through your account.
Where the current product permits it, one account may be used for customer activity and provider activity. You must not misuse the service, impersonate another person or create a fraudulent account. Contact info@gyima.com promptly if you believe your account has been used without permission.
Provider listings
Providers are responsible for the accuracy and lawfulness of their business and profile information, services, prices, service areas, availability, contact details and uploaded work. Providers must not promise or describe work in a way that is false or misleading.
New listings, profile changes and uploaded images may be reviewed before they become public. GYIMA may reject, hide or remove content that does not meet these Terms, the marketplace rules or applicable law. Availability is operational information only; it is not a verification badge or a promise of an immediate response.
Customer job requests
Customer job requests communicate a customer’s needs to a selected provider through GYIMA. A provider may accept or decline a request, and sending a request does not guarantee that the provider will accept or perform the work.
Customers and providers are responsible for agreeing the actual scope, timing, price and other practical details of a service. Users should communicate honestly and provide only the information needed for the request.
Payments
GYIMA does not currently process payments, provide escrow or offer payment protection or refunds through the marketplace. Payment arrangements currently happen directly between the customer and provider. Customers and providers should agree payment terms clearly and comply with applicable law.
Verified Jobs
The current job flow allows a provider to mark work as completed. Only the customer connected to that job can confirm completion through GYIMA. When the customer confirms completion, the job becomes a Verified Job.
A Verified Job means that the customer confirmed completion through GYIMA. It does not guarantee that the workmanship was good, licensed, safe or dispute-free. If there is a problem instead of confirmation, the customer can report it through the available job flow.
Experience badges use Verified Job thresholds: Bronze at 5, Silver at 20 and Gold at 50. Reaching a threshold creates badge eligibility; GYIMA may review marketplace-integrity signals before a badge is displayed and may withhold or remove a badge where job verification appears manipulated. A badge reflects customer-confirmed activity, not a guarantee of quality, licensing or suitability.
Reviews
Customers can submit ratings and review text for a Verified Job. Reviews linked to customer-confirmed jobs may be shown as Verified Reviews, together with their ratings, when published.
Reviews and ratings must reflect genuine experiences. Fake reviews, review manipulation, coordinated ratings and incentives intended to mislead are prohibited. The current product accepts one review per Verified Job and does not provide providers with a way to edit or delete the customer review. GYIMA may moderate content that violates these Terms or applicable law.
Portfolio Work and Verified Work
Providers must upload only work they or their business performed or have the right to show. They must not present another person’s work as their own. Customers must have the right to upload images they submit as Verified Work for their customer-confirmed job.
Portfolio Work and Verified Work images may be reviewed and moderated. Approved images may become publicly visible in their respective sections. Pending, rejected or flagged images are not intended to be public. Customer review publication does not depend on Verified Work image approval.
GYIMA’s editorial and hero marketing images are brand material. They are not evidence of work performed by a listed provider and must not be treated as Portfolio Work, Verified Work, reviews or job evidence.
User content and permission
You retain your rights in content you submit. By submitting content for publication, you give GYIMA a limited, non-exclusive permission to host, store, reproduce and display that content as reasonably necessary to operate and promote the marketplace. You must have the rights and permissions needed for anything you upload. GYIMA does not claim ownership of your content.
Prohibited conduct
You must not use GYIMA to:
- create fake jobs or manipulate job verification;
- submit fake reviews, coordinated ratings or other misleading feedback;
- impersonate another person or business;
- commit fraud or provide false or misleading information;
- harass, threaten or abuse another user;
- offer illegal services or upload illegal or harmful content;
- violate copyright, privacy, publicity or other rights;
- send spam or use the marketplace for unwanted solicitation;
- bypass security, probe the service without permission or interfere with GYIMA; or
- use another person’s images or work without the necessary permission.
Moderation and account action
GYIMA may review marketplace content and reports. Where reasonably necessary for marketplace safety, integrity, legal compliance or enforcement of these rules, GYIMA may reject, hide or remove content and may restrict or suspend access to the service or an account.
Moderation decisions may use the information available to GYIMA at the time. GYIMA does not promise that every report or service dispute will be resolved, and moderation is not a substitute for the parties addressing their own service relationship.
Customer and provider relationship
The agreement for the actual job is between the customer and the provider. GYIMA may provide marketplace records, reporting or moderation tools, but GYIMA is not automatically a party to the service contract.
Customers and providers remain responsible for resolving issues concerning workmanship, price, property damage, lateness or other service disputes, subject to applicable law. Users should keep appropriate records of agreements and communications.
Platform availability and changes
GYIMA may maintain, change, suspend or discontinue marketplace features. We do not promise that the service will always be available, uninterrupted or error-free. We may also update these Terms when the marketplace, its rules or the law changes.
Liability
GYIMA provides a marketplace connection and related tools, not the underlying service work. To the extent permitted by law, GYIMA is not responsible for a provider’s or customer’s acts or omissions, the quality or outcome of a service, or losses arising solely from a service relationship between users.
GYIMA will remain responsible for its own obligations under applicable law. Nothing in these Terms excludes or limits a right or liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct or other matters for which the law does not allow limitation.
Privacy
Personal information is handled according to the GYIMA Privacy Policy. The Privacy Policy explains what information the current marketplace processes, what may be public and how to contact GYIMA about privacy questions.
Changes, governing law and contact
Updated Terms may be published from time to time. The latest version will be available at gyima.com/terms with its updated date.
These Terms are governed by the laws of Ghana. No specific court or arbitration procedure is selected by these Terms; applicable law determines the available process.
For questions about these Terms, contact info@gyima.com. Please do not include passwords or unnecessary sensitive information in your message.